We can only refer you to a private specialist, not an NHS specialist. Should you have private health insurance then they should accept a referral letter from GP Matters. We are also able to provide certificates verifying fitness to participate in sporting or other events.

Please note that we don’t offer a 24-hour ‘out of hours’ service.
Our service is not suitable for medical emergencies, so if you need urgent medical care then please contact 111 or 999, or visit A&E.

If you have a blood or sample test done with one of your GPs, depending on the kind of testing being carried out you can receive your results in a matter of hours through to a few days for more extensive tests.
You can request how you receive the results and the options are by email, post, by calling us or we can call you.  

Having a GP appointment at GP Matters does not result in any changes to the care you receive from your NHS GP and we recommend that you remain registered with your local NHS practice to ensure assistance in the event of a medical emergency.

Although we don't have access to your NHS GP records our GP will talk to you to find out your medical history at the beginning of the consultation. If you are on any regular medication it is helpful if you bring it with you.

Only with your consent.

Appointments with GPs are not usually covered by insurance companies. If you are referred to a consultant or have a procedure done at GP Matters then the majority of these will be covered by insurance companies. It is advisable to check your policy or ask your broker or insurance company to be sure of what is covered.